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Our Privacy Framework for Your Account

We handle your account data according to local privacy requirements in Malaysia.

Account data protectionPayment processing onlySecure session handlingLocal compliance frameworkClear data retention

What We Gather When You Join and Play

4dd88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect your registration details — email, phone, chosen username — so you can log in and reach the lobby. When you deposit via Touch 'n Go, GrabPay, Boost or FPX we record the transaction amount, timestamp and payment rail to reconcile your wallet balance. During

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gameplay we log session data: which tables or slots you open, bet amounts, round outcomes and withdrawal requests. We store this for account verification, dispute resolution and compliance checks. We do not share it with third parties for marketing. Your device IP and browser fingerprint help
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us detect duplicate accounts and prevent fraud. Players in Shah Alam and across Malaysia see the same data-collection flow. Data is encrypted at rest and in transit; access is restricted to operations, finance and compliance staff. We retain transaction logs for seven years to meet audit
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requirements, then delete them. Account profile data stays active as long as your account is open; close your account and we anonymise it within 90 days unless a legal hold applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to see what data we hold, correct an error, request deletion, or ask how long we keep your records, reach us through the channels below. Response time is usually one business day for live chat, up to three days for email. Have your registered email or account ID ready so we can verify ownership before sharing account details.

Team online

Live Chat

Open the chat widget in the lobby footer any time between 10:00 and 02:00 Malaysia time. An agent will ask for your registered email to pull up your account, then walk you through your data request. Most access and correction requests are resolved in that first session.

Email Support

Send your request to our data-privacy address with your account ID in the subject line. Include what you want — a copy of your data, a correction, or deletion — and we'll reply within three business days with next steps or the requested file in CSV format.

Account Settings

Log in and navigate to Privacy in your account menu to download a summary of your profile and transaction history. The export covers registration date, deposit and withdrawal records, and session logs. For full deletion you still need to contact support directly.

HOW WE PROTECT IT

Security Measures and Your Rights

We use industry-standard encryption to protect your data and follow Malaysian data-protection norms where they apply.

Encryption & Storage

Account credentials are hashed with bcrypt; session tokens rotate every 20 minutes. Payment details transit over TLS 1.3 and we never store card numbers — Touch 'n Go, GrabPay, Boost and FPX tokenise on their end. Database backups are encrypted and kept in a separate region.

Cookie Use

We set a session cookie when you log in and an optional remember-me cookie if you tick that box. Analytics cookies track which games you open so we can surface popular titles on the homepage. You can delete them from your browser; the lobby still works but you'll log in each visit.

Access Control

Only operations, compliance and finance staff can query the account database, and every query is logged. Marketing has access to anonymised aggregate numbers — total registrations, average deposit — but not individual emails or usernames. Support agents see your profile only when you open a ticket.

Data Retention

Transaction and gameplay logs are kept for seven years to satisfy audit and dispute windows, then purged automatically. Profile data — username, email, phone — stays until you request account closure. Once closed we anonymise the record within 90 days unless a legal or compliance hold is active.

Your Rights

You can request a copy of your data, correct outdated information, ask us to delete your account, or withdraw consent for optional processing like promotional emails. Send the request through live chat or email with your account ID; we'll confirm your identity and action it within five business days.

Third-Party Sharing

We do not sell or rent your data. Payment processors — Touch 'n Go, GrabPay, Boost, FPX — see only the transaction details needed to move funds. Game studios receive anonymised session data to run their tables and slots. If a regulator or court order requires disclosure we'll notify you unless legally barred.

Privacy and Data Questions Answered

Below are the questions we hear most about how we handle your information. If yours isn't covered, reach us through live chat or email and we'll walk you through it.

We ask for your email, phone number and a username. During your first deposit we record the payment method and amount. Session data — which games you open, bet sizes, round results — is logged while you play so we can verify balances and resolve disputes.

Transaction logs stay in our system for seven years to meet audit and compliance windows, then they're deleted automatically. If you close your account before that, the logs remain but your profile is anonymised within 90 days.

Yes. Log in, go to Account Settings and click Privacy to export a CSV file with your registration details, deposit and withdrawal history, and session logs. For a more detailed report contact support with your account ID.

Payment processors — Touch 'n Go, GrabPay, Boost, FPX — see only the transaction amount and your wallet ID to clear funds. Game studios receive anonymised session data to run their tables and slots but never your email or personal profile.

Contact us via live chat or email and request account closure. We'll verify your identity, close the account within 48 hours, and anonymise your profile within 90 days. Transaction logs stay for the full seven-year retention period unless a legal hold applies.

We set a session cookie to keep you logged in and an analytics cookie to track which games are popular. Both can be deleted from your browser settings; the lobby still works but you'll log in each visit and we won't remember your preferences.

Operations, compliance and finance staff can query the database; every query is logged. Support agents see your profile only when you open a ticket. Marketing receives anonymised aggregate numbers but no individual emails or usernames.

Our Privacy Framework for Your Account

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

Security Measures and Your Rights

Encryption & Storage

Cookie Use

Access Control

Data Retention

Your Rights

Third-Party Sharing

Privacy and Data Questions Answered

01 What personal data do you collect when I register?

02 How long do you keep my transaction records?

03 Can I download a copy of my data?

04 Do you share my information with game providers or payment processors?

05 How do I delete my account and remove my data?

06 What cookies do you use and can I turn them off?

07 Who can access my account data inside your company?

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